Betting Terms and Conditions: Rules and Responsibilities

The bookmaker facilitates betting on sports and other international events, with bets and payouts contingent upon the bettor presenting valid identification, such as a passport. Only individuals aged 18 or older may place bets, adhering to the bookmaker’s Terms and Conditions.

Multi-accounting on the MelBet platform is strictly prohibited. Accounts linked to the same IP address, family, email, payment method, or other shared identifiers may be blocked for up to two months, with winnings recalculated. The bookmaker reserves the right to refuse bets without explanation.

Errors, such as misprints or incorrect odds, may render bets invalid, with payouts adjusted to odds of 1.00. In cases of suspected match-fixing, bets may be frozen or invalidated until an international body issues a decision. Similarly, bets placed with prior knowledge of outcomes are settled at odds of 1.00. For simultaneous winners in events, stakes are divided proportionally, except for “To be higher” bets. Bettors are responsible for safeguarding account credentials. Registered bets, whether online or in betting shops, are binding and can only be canceled under the stated Terms and Conditions.

Fraudulent activities, including multi-accounting, automated betting, or misuse of loyalty programs, may result in account closure, bet cancellations, and potential legal action. Verification via video call or documentation may be required, with investigations potentially leading to account suspension or forfeiture of fraudulent funds.

The bookmaker is not liable for translation errors, auxiliary information inaccuracies, or damages arising from website use. Terms and Conditions are subject to updates, effective upon publication. Bettors must ensure compliance with local laws, as gambling may be restricted in certain jurisdictions. The Terms and Conditions are governed by the laws of Cyprus.

Key Guidelines for Placing Bets in Zambia

MelBet accepts bets based on its sportsbook, which lists events, potential outcomes, and corresponding odds. The bookmaker reserves the right to adjust the maximum stake and odds for specific events or customers without prior notice or explanation. Additionally, repeated bets on the same outcome or similar combinations may be restricted, with refunds issued for duplicate bets, excluding the initial one, unless the system automatically blocks such bets.

A bet is officially accepted once confirmed by the company and recorded in the “Bet History” section. Even if a confirmation message is not received, the bet is valid if it appears in the system. Odds may change without notification, and claims regarding altered odds will not be entertained. The organizer is not liable for losses caused by such changes.

For a bet to be considered a win, all predicted outcomes must be correct, except in system bets. Bets are accepted until the event begins, with approximate start times listed in the sportsbook. Live bets, however, are accepted during the event. Bets placed after an event has started are invalid and may be canceled.

If a bet is deemed invalid, the stake is refunded, and it is excluded from any accumulator or system bet. Errors in bet calculations are corrected, and results are verified using official sources. Events are considered postponed or canceled only when confirmed by official documents or websites of relevant organizations.

PRE-MATCH and LIVE bets cannot be altered or deleted. The bookmaker is not responsible for inaccuracies in live match results, and bettors are encouraged to consult independent sources. Bets placed on known outcomes or events already concluded but not updated in the system may also be canceled.

Bet Types Offered by MelBet in Zambia

MelBet provides a variety of betting options to suit different preferences and strategies. These include:

Single Bet

A single bet involves wagering on the outcome of a single event. The winnings are calculated by multiplying the stake by the odds assigned to the selected outcome. Example:

Accumulator Bet

An accumulator bet combines multiple unrelated outcomes into a single wager. The total winnings are determined by multiplying the stake by the combined odds of all selected outcomes. However, if even one outcome is incorrect, the entire accumulator bet is lost.

System Bet

A system bet consists of multiple accumulators formed from a preselected set of events.

  • Maximum Options: 184,756;
  • Maximum Events: 20.

Winnings are calculated as the sum of all successful accumulators within the system. To win, a specific number of predictions must be correct. For instance:

  • In a “3 out of 4” system, at least 3 out of 4 predictions must be accurate.
  • In a “5 out of 8” system, at least 5 out of 8 predictions must be correct.

The stake is divided proportionally across all options in the system. For example, if 100 is wagered on a “5 out of 8” system with 56 options, each option receives 100 Ă· 56 = 1.78. Note that total winnings from a system bet may be lower than those from a single accumulator bet placed separately.

Advancebet

Advancebets allow customers to place bets based on potential returns from unsettled bets.

  • Eligibility: Offered at MelBet’s discretion and visible on the bet slip under “Available Advancebet.”
  • Applicable Events: Live events or those starting within 48 hours.
  • Repayment: Settled bets within 48 hours of placing an Advancebet are used to repay it.

Key points to note:

  • Advancebets may still be offered even if there are unsettled Advancebets.
  • If settled bets do not cover the Advancebet amount, the Advancebet is void.
  • Deposits made after using Advancebets cannot be used for repayment.

MelBet enforces specific rules regarding related outcomes in accumulator and system bets. A related outcome refers to two or more bets that are interconnected due to unforeseen circumstances influencing their results or events. These outcomes may not necessarily share the same result or pertain to the same event.

The bookmaker retains the authority to determine which outcomes are considered related, as the interdependence of outcomes is not always immediately apparent. If an accumulator or system bet containing related outcomes is mistakenly accepted, the bookmaker reserves the right to invalidate the entire bet or parts of it. In such cases, the odds for all related outcomes, except the one with the highest odds, will be adjusted to 1.00. Examples of Related Outcomes:

  • Football Match Draws: If a match ends with a score of 1:1, it is a draw. This result also ensures at least one draw in the current round. Therefore, the outcomes “match score 1:1 – yes” and “draws in the round (>0.5)” are considered related.
  • Formula 1 Race Results: If J.P. Montoya wins a race, he cannot rank lower than any other participant. Thus, outcomes like “J.P. Montoya to win – yes” and “J.P. Montoya above D. Coulthard” or “D. Coulthard to win – no” are interdependent.
  • Group Stage Football Matches: If Chelsea wins the final group stage match and the standings in Group A are finalized as Chelsea (1st), Barcelona (2nd), Werder Bremen (3rd), and Levski (4th), outcomes such as “Chelsea-Werder 1X (Chelsea not to lose)” and “Group A. Bremen to qualify – No” are related.

Additional Rules:

  • Only one related outcome can be included in an accumulator or system bet. If multiple related outcomes are included, the events with the lowest odds will be excluded.
  • Bets on “Team to score a penalty Yes/No” will be deemed lost if no penalties are awarded during regular time.
  • Bets on “Goal type” or “Next goal” will be considered lost if the specified goal number is not scored.

Deposits and Withdrawals: Key Rules

MelBet facilitates deposits and withdrawals through various payment systems detailed in the “Payments” section of its website. Withdrawal requests are processed continuously, but funds must be withdrawn using the same payment method employed for deposits. If multiple methods are used, withdrawals should align proportionally with the amounts deposited via each method.

The company may verify a customer’s identity, including their full name and date of birth. If any information is found to be false, MelBet reserves the right to refund all bets and withhold winnings until the customer provides valid proof of identity. For the first cash withdrawal, customers must submit accurate passport details as they appear in the document and in the issuing country’s language.

Withdrawals may be declined if deposits were made electronically but requested in cash at a betting shop. Additionally, funds cannot be withdrawn if the deposited amount has not been wagered at odds of at least 1.10. Bets on opposite outcomes in games like roulette or baccarat are excluded from this calculation. If deposits are suspected to be for purposes other than betting, such as money laundering, the company may cancel the deposit and demand reimbursement for processing costs.

MelBet offers bank transfers as an alternative to other withdrawal methods. Deposits made using another person’s electronic wallet may be returned to the wallet owner without prior notice.

Refund Policy: Rules and Procedures

Customers are responsible for ensuring that their use of the website complies with the laws of their jurisdiction. They must confirm that gambling is legal where they reside and guarantee that they have sought legal advice before registering. If the company discovers that a customer resides in a country where using the website is illegal, it may close the account and refund the remaining balance, minus any winnings credited after the last deposit. The company reserves the right to take action in cases such as:

  • Duplicate registrations, including accounts under different names.
  • Submission of false, invalid, or forged documents.
  • Multiple violations of the company’s Terms and Conditions.
  • Fraudulent activities, such as:
    • Using stolen or unverified payment methods.
    • Collusion with others to exploit bonuses or promotions.
    • Placing bets with prior knowledge of event outcomes.
    • Direct involvement in events (e.g., as an athlete, coach, or referee).
    • Syndicate betting to bypass limits.
    • Use of automated betting software or exploiting system glitches.

In such cases, the company may request identity verification documents, conduct video conferences, or require documents to be sent by post. Verification may take up to 72 hours, with video conference results provided within five working days. If the information is found invalid, the company may cancel bets, suspend transactions, and proceed with a full investigation.

Possible outcomes of investigations:

  • Account closure, including duplicate accounts, with voided bonuses and winnings.
  • Refund of the account balance at the start of the investigation, minus canceled winnings.
  • In exceptional cases, continued use of the main account while voiding bets from duplicate accounts.

Refund requests must be submitted via live chat within 24 hours of the transaction. Queries are reviewed individually, with responses provided within 24-72 hours. Refunds are processed through the original payment method, and the company reserves the right to deny requests at its discretion.

Dispute Resolution Guidelines for Zambia

MelBet resolves disputes and settles bets based on specific rules to ensure fairness and clarity. If the outcome of an event is later altered or voided (e.g., due to disqualification or arbitration errors), bets are settled according to the initial result. The bookmaker is not liable for discrepancies in event start times, as those listed in the Sportsbook are approximate. Settlements are based on the actual start time or official documents from event organizers. Key rules for bet settlement:

  1. Claims and Post-Event Bets:
    1. Claims regarding event results must be submitted within 30 days of the event’s conclusion, supported by official documentation.
    2. Bets placed after an event’s conclusion (excluding Live bets) are settled at odds of 1.00.
  2. Postponed and Interrupted Events:
    1. PRE-MATCH Bets: If an event is postponed by more than 48 hours, all bets are canceled.
    2. LIVE Bets: If interrupted, bets remain valid if the event resumes within 5 hours. Otherwise, unsettled bets are voided at odds of 1.00, except for outcomes already determined.
  3. Withdrawals and Non-Participation:
    1. Bets on participants who withdraw before an event are canceled.
    2. If a participant withdraws mid-competition, bets placed before the final stage remain valid; others are voided.
  4. Special Cases:
    1. In tennis, bets are settled per specific Terms and Conditions. If a player withdraws before a match, bets are voided at odds of 1.00.
    2. For team events, bets remain valid even if team members are replaced. In doubles, if one player is replaced, bets are voided unless the pair was unspecified.
  5. Venue Changes:
    1. Bets remain valid if a match is moved to a neutral or opponent’s venue. However, if an international match is relocated to another country, bets are voided at odds of 1.00.
  6. Multiple Winners:
    1. If multiple participants are declared winners, odds are divided by the number of winners.

In cases of conflicting information (e.g., results, times, or statistics), the bookmaker may rely on independent sources or video feeds to settle bets. The final decision rests with the bookmaker, and sport-specific Terms and Conditions take precedence over general rules.

Privacy Policy: How MelBet Handles Personal Information in Zambia

This Privacy Policy outlines how MelBet collects, uses, and protects the personal information provided by users to manage their relationship with the platform. By submitting personal data through the MelBet website or other means, users consent to its use as described in this policy. Those who disagree with these terms are advised not to use the Website or share their personal information.

Information Collection and Usage

MelBet may collect, process, and use the following types of information:

  • Data submitted via forms on the Website or through email.
  • Records of communication through email, telephone, or other channels.
  • Transaction details, whether conducted online, by phone, or otherwise.
  • Website visit details, including traffic data, location data, usernames, and communication logs.

This information is used for:

  • Processing bets and managing payments.
  • Setting up and maintaining user accounts.
  • Fulfilling legal and regulatory obligations.
  • Conducting customer analyses.
  • Informing users about promotions, products, and services (with prior consent).
  • Monitoring transactions to prevent fraud, irregular betting, and money laundering.
  • Sending messages via platforms like Telegram, WhatsApp, Viber, or others, in line with their privacy policies.

Users can unsubscribe from promotional newsletters at any time.

Information Disclosure

MelBet may share personal data, including betting history, with authorities such as the police or sports organizations to investigate fraud or money laundering.

Security Measures

MelBet employs advanced 128-bit SSL encryption and firewall technology to securely transfer sensitive data to its protected servers. While every effort is made to safeguard personal information, data transmission over the internet is at the user’s own risk. Once received, MelBet ensures reasonable measures are taken to prevent misuse, loss, or unauthorized access. Personal data is securely destroyed when no longer required or as mandated by law.

Policy Updates

Any updates to this Privacy Policy will be published and take effect immediately upon posting.

Casino Rules and Guidelines for Zambia

The gambling and eGaming industry uses specialized terms. Customers unsure of a term’s meaning should avoid placing bets in games where it applies. Bets should only be made when all terms are fully understood. The Bookmaker is not liable for misunderstandings caused by unclear terminology. Customers must thoroughly review game rules before participating.

Participation in any tournament, live table game, or other games implies that the Customer understands and agrees to the Terms & Conditions (T&C). Collusion, whether direct or indirect, is strictly prohibited across all games offered by the Bookmaker.

Customers must ensure gambling is legal in their jurisdiction and confirm the legality of using required software. Winnings over €10,000 are classified as Big Wins and require approval from the Bookmaker’s partners before withdrawal.

Bets are valid only after registration on the Bookmaker’s server and cannot be canceled or changed. Complaints must be submitted within 10 days, and fairness is ensured through rigorous testing and compliance with Curaçao eGaming standards.